Mum is struggling with everyday tasks, and the hospital suggested short-term restorative care. What happens if she's approved, and how do I get her started?

17 Dec

It can be overwhelming to figure out the next steps for your mum when she’s having trouble with daily activities. Short-term restorative care is a great option to help her regain strength and confidence, and here’s what you need to know if she’s approved.

After the Assessment: What to Expect

Approval Letter
Once the assessment team has reviewed your mum’s situation, you’ll receive a letter that includes:
- Eligibility Decision: Whether she qualifies for short-term restorative care.
- Services Approved: The specific types of care she can receive.
- Support Plan: A plan developed with her input during the assessment.
- Referral Codes: If you agreed to use a referral code to arrange services.

Finding a Provider
You have two options for connecting with a short-term restorative care provider:
- Assessor Referral:
  Your assessor can help by finding a provider and making a referral for you. They’ll contact you to discuss what’s available and match your mum with a provider based on her needs and preferences.
- Self-Referral:
  If you want to explore options yourself, you’ll need the referral code from your approval letter. You can:
  - Use the Find a Provider Tool to search for local providers.
  - Call My Aged Care on 1800 200 422 for assistance.

Referral Code Explained
The referral code is a unique number that lets the provider see your mum’s assessment and support plan. If you misplace the code, you can retrieve it by logging into her My Aged Care Online Account or by calling My Aged Care.

Timeframe for Finding a Provider
You have 6 months from the day after the approval letter to find a provider and begin services. It’s a good idea to start this process as soon as possible.

Starting Services

When a suitable provider is found, your mum can start receiving care based on the available services. Sometimes, there may be a waitlist, but providers will help you find the right care as soon as possible.

Care Locations: Services can be provided in your mum’s home, the community, an aged care home, or a mix of these places.

Flexibility: If a provider isn’t the right fit, you can speak with other providers until you’re comfortable.

What if She’s Not Eligible?

If your mum doesn’t qualify for short-term restorative care, the letter will explain why. But there are other options:

Other Government-Funded Services: Your letter may suggest alternative programs.

Private Services: Explore non-government-funded aged care providers.

Under 65 Options: If applicable, contact the NDIS on 1800 800 110 to see if she qualifies for support.

Support for You

Remember, you don’t have to manage this alone. Discuss any concerns with the assessor, or request a free review of the decision if needed. Call My Aged Care on 1800 200 422 for guidance at any stage.

You’re doing a wonderful job supporting your mum, and short-term restorative care can be a valuable step toward helping her feel confident and capable again.

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