I think Mum needs a short break in a respite care home, but what happens after the assessment, and how do I get her started?

If you feel your mum needs a short stay in a respite care home to give her regular carer a break, it’s completely understandable to want clear and caring guidance on what to do next. Respite care can be a much-needed support, and here’s what you need to know once the assessment is complete.

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What Happens After the Assessment?

1. Receiving the Assessment Outcome
   • Once the assessment team has reviewed your mum’s needs, you’ll receive a letter that includes:
     • The decision on eligibility.
     • Details of the services she can receive.
     • Reasons and evidence supporting the decision.
     • A copy of her support plan.
     • Referral codes if a referral method was discussed.
2. Finding a Residential Respite Care Provider
   • You can:
     • Ask the Assessor to Refer You: The assessor can directly connect your mum with a suitable provider.
     • Refer Yourself: Use the referral code in the letter to find and contact a provider. You can:
       • Use the Find a Provider Tool to search for local options.
       • Call My Aged Care on 1800 200 422 for help finding a provider that suits your mum’s needs.
3. What is a Referral Code?
   • The referral code is a unique number that allows the provider to view your mum’s assessment and support plan.
   • If you lose the code, log in to your My Aged Care Online Account or call My Aged Care to retrieve it.
4. Applying for a Respite Care Place
   • Once you find a suitable care home, you can apply for a place that matches the length of stay your mum needs.
   • Read the step-by-step guide on the Connecting with Residential Respite Care Providers page for more details.

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If Mum is Not Eligible

If the assessment shows your mum isn’t eligible for residential respite care, the letter will explain why. There are still other options:

• Other Government-Funded Services: Your letter may outline alternative care services she qualifies for.
• Private Respite Care Options: Explore non-government-funded providers who may offer short-term care.
• NDIS (for those under 65): If relevant, contact the NDIS on 1800 800 110 to see if she qualifies.

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Need More Support?

• Discuss Concerns: If you’re unsure about the decision, talk to the assessor. They’re there to help.
• Request a Review: If needed, you can ask for a free review of the decision (details are in the letter).
• Contact My Aged Care: Call 1800 200 422 for guidance and support.

Remember, you’re doing an amazing job looking out for your mum’s well-being. It’s okay to ask for help, and respite care is designed to give you both the time and support you need.