What happens if Mum is approved for an aged care home, and how do I help her get started?
It’s never easy to think about Mum moving into an aged care home, and it can feel overwhelming. But if she’s been approved for an aged care home, this decision is about ensuring she gets the care and support she needs. Here’s a step-by-step guide to help you navigate this process:
After the Assessment: What to Expect
- Approval Letter
After the assessment team reviews Mum’s information, you’ll receive a letter that includes:- Eligibility Decision: Whether Mum qualifies for an aged care home.
- Services Approved: The type of care and services she can receive.
- Support Plan: A plan outlining her care needs and goals.
- Referral Codes: If you agreed to use a referral code to find services.
If you don’t get this letter, contact the assessor to request a copy.
- Find the Right Aged Care Home
There are two ways to search for an aged care home:- Assessor Referral: The assessor can help refer Mum to a suitable home.
- Self-Referral: If you want to explore options yourself, you’ll need the referral code from the approval letter. You can:
- Use the Find a Provider Tool to search for aged care homes.
- Call My Aged Care on 1800 200 422 for help and guidance.
Take time to visit a few aged care homes, ask questions, and make sure you and Mum feel comfortable with the choice.
- Understand the Costs
Moving to an aged care home comes with some costs. These may include:- Basic Daily Fees: Covers everyday living expenses like meals and laundry.
- Accommodation Costs: Based on a means assessment of Mum’s finances.
- Means-Tested Care Fee: A contribution toward care services, depending on Mum’s financial situation.
It’s a good idea to start the means assessment process as soon as possible, as it takes time. You can learn more about the costs here or call My Aged Care for help.
- Referral Code
The referral code is essential for connecting with a provider. If you misplace it, log into Mum’s My Aged Care Online Account or call My Aged Care to retrieve it. The provider will use this code to access Mum’s assessment and support plan.
Next Steps to Take
- Use the “My Guide to Aged Care” tool to create a personalised checklist of what to do next.
- Ask Questions: Don’t hesitate to reach out to aged care homes and ask about their services, staff, activities, and how they will meet Mum’s needs.
- Involve Mum: If possible, involve her in the decision-making to help her feel in control and comfortable.
What If Mum Isn’t Eligible?
If she isn’t approved for an aged care home, the letter will explain why. There are still other options:
- Explore Other Government-Funded Services: The support plan may suggest alternative care options.
- Look Into Non-Government Providers: Private aged care services may be suitable.
- Under 65?: Check eligibility for the NDIS by calling 1800 800 110.
If you have concerns, you can:
- Talk to the Assessor: Discuss your worries and ask for clarification.
- Request a Free Review: Instructions for this will be in the letter.
You’re Not Alone
Navigating aged care decisions can be challenging and emotional. Take it step by step, ask for help when you need it, and remember—you’re doing this because you care about Mum’s wellbeing. My Aged Care is always available at 1800 200 422 to support you.
