About Katey
Leveraging tomorrow’s technology with empathy and respect
Using the power of emerging AI, we are continually developing and training Katey, an AI assisted online chat to have deep knowledge of aged care services in Australia.
Meet Katey
She knows a lot about aged care in Australia.
She’s easy to chat with.
She keeps track of all your previous conversations so that her support is based on you and your needs
She can help you figure out where you are, in your journey and how to get to where you want to be.
She can even help you find service providers based on your needs.
We’re close to launching
Katey will be free to use. No cost. No credit card.
If you’d like to trial our first version, click on the link below to join our waitlist.
Key challenges Katey is tackling
As we undertake our research, several key themes are emerging, including:
Knowing where and when to start.
For many, the process only begins after a significant health event affects a loved one.
Caring for your parents and children.
Often called the ‘sandwich generation,’ many people navigating aged care are balancing the demands of supporting their parents or loved ones while raising a family.
Navigating the system.
The aged care system is unclear and often much slower than expected, creating stress around securing immediate support.
Finding providers you can trust.
Finding trustworthy providers to care for your loved ones is a significant concern for many.
Our ongoing approach to developing Katey is to understand the key challenges people are facing and equip Katey with the information required to help people overcome these challenges.
FAQs
What is Katey?
Katey is an AI-assisted online chat designed to help Australians navigate the aged care system. Whether you’re planning for the future, caring for a loved one, or exploring support options, Katey provides clear answers, practical guidance, and tailored information in a friendly, conversational way.
Who is Katey for?
Katey is for anyone seeking help understanding or accessing aged care services in Australia. That includes:
Family or friends supporting someone in need of care
Health professionals looking for quick reference information
People wanting to plan ahead before care is urgently needed
What kinds of questions can I ask Katey?
You can ask Katey about almost anything related to aged care in Australia, including:
What services are available and how to access them
How the aged care assessment process works (ACAT/ACAS)
Home Care Packages vs. Commonwealth Home Support
Residential care options
How to find providers near you
Carer support services and financial help
Planning for future needs – legal, financial, or health-relate
Can Katey help me find aged care providers near me?
Absolutely. You can tell Katey what you’re looking for and where you’re located, and she’ll help surface providers that match your needs—from home care support to residential aged care. The more details you share, the better Katey can tailor suggestions to suit your needs and preferences.
How much does it cost to use Katey?
Katey is 100% free to use. There’s no sign-up fee, no subscription, and no credit card details required.
What is Katey Cares?
Katey Cares is the company behind Katey. Our mission is to make navigating aged care in Australia easier, less stressful, and more empowering for individuals and families. We combine expert knowledge, AI technology, and compassionate design to support people at every stage of the care journey.
Does Katey help with other topics?
Katey is specifically designed to support people navigating aged care in Australia. That includes everything from early planning and care assessments to end-of-life care and coping with the loss of a loved one. If Katey can’t help directly, she’ll point you to an organisation that can.
What if Katey gives me the wrong information or doesn’t work properly?
If something’s not quite right, you can click the support button within the Katey chat to report an issue. Our team will review it and, if it relates to your situation, we’ll follow up directly to offer help.
Is the information from Katey trustworthy?
Yes. Katey’s responses are based on verified, up-to-date information from trusted sources such as My Aged Care, government agencies, and aged care professionals. For complex legal or financial matters, we recommend consulting a qualified expert.
Is Katey available 24/7?
Yes. Katey is available anytime you need her—day or night. Whether you’re after a quick answer or need support during a stressful moment, she’s here to help.
Is Katey Australian owned?
Yes. Katey is proudly 100% Australian owned and operated.