Mum’s needs have changed, and she’s struggling more than before. How do I get her reassessed for more support?
It’s completely understandable to feel worried when Mum’s situation changes and she needs more help. Fortunately, getting a reassessment is straightforward, and it’s a good way to make sure she gets the right care and support for her current needs. Here’s what you can do:
Steps to Get Mum Reassessed
- If Mum is Already Receiving Aged Care Services:
- Talk to Her Current Provider: Start by discussing your concerns with Mum’s current care provider. They can review her care plan to see if adjustments can be made to provide more support.
- Review the Care Plan: You can also check Mum’s care plan by logging into her My Aged Care Online Account.
- Provider Contacts the Assessor: If the provider believes Mum’s needs have changed significantly, they can contact the assessor. The assessor might update her support plan or decide a reassessment is necessary.
- If Mum Was Assessed Before but Wasn’t Eligible:
- Even if Mum wasn’t eligible in the past, her needs may have changed over time. You can request a reassessment at any point if she’s having more difficulty now.
- Call My Aged Care: Contact My Aged Care on 1800 200 422 and explain the changes in Mum’s situation. They’ll guide you through the reassessment process and help determine if she now qualifies for more support.
Why Reassessment Matters
Reassessments ensure that Mum gets the right level of care for her changing needs. This might mean:
- Adding more hours of help with tasks like cleaning, personal care, or meal prep.
- Accessing different types of support, like short-term care or respite services.
- Exploring higher levels of care, such as a Home Care Package or residential care if needed.
You’re Not Alone
You’re doing an amazing job by staying attentive to Mum’s needs. If you’re unsure or need more guidance, don’t hesitate to call My Aged Care—they’re there to help you and your family every step of the way.
