Mum has been approved for a Home Care Package. What happens now, and how long will we have to wait?
Hearing that your mum has been approved for a Home Care Package is a big step forward. But it's natural to wonder what happens next and how long it will take for the package to be available. Here's a guide to help you understand the process and make the most of this time.
What Happens After the Approval Letter?
- You’ll Receive an Approval Letter
- This letter confirms your mum's eligibility, the level of Home Care Package she has been approved for, and a copy of her support plan.
- It will also indicate her priority level for receiving care.
- Waiting for the Package to be Assigned
- There is high demand for Home Care Packages, so there may be a wait before one becomes available.
- Estimated Wait Times:
- Level 1: 3 - 6 months
- Level 2: 6 - 9 months
- Level 3: 9 - 12 months
- Level 4: 12 - 15 months
- Prepare While You Wait
- Research Providers: Use the Find a Provider Tool or call My Aged Care on 1800 200 422 to explore local providers who can meet your mum’s needs.
- Understand Costs: Look into potential costs and fees for Home Care Packages. Some contributions may be required based on financial circumstances.
- Make a Checklist: The My Guide to Aged Care tool can create a personalised checklist to keep track of what to do next.
- Get Care Sooner (If Needed)
- While waiting, consider accessing support through the Commonwealth Home Support Programme (CHSP) for basic services.
- If needed, explore non-government-funded services for immediate support.
- You’ll Receive a ‘Get Ready’ Letter
- About three months before your mum’s package becomes available, she’ll receive a letter advising her to get ready.
- Use this time to:
- Finalise your choice of provider.
- Confirm availability and discuss services.
- The Package is Assigned
- You’ll receive a letter with a referral code that your chosen provider will use to access the details of your mum's assessment and support plan.
- Important: You have 56 days to enter into a Home Care Agreement. If you need more time, you can request an extension of 28 days.
Need More Information?
- Check Progress: Log in to the My Aged Care Online Account via myGov or call 1800 200 422 for updates on the wait time.
- Ask Questions: If you’re unsure about the referral code or need more time, the My Aged Care team is there to help.
This process can take time, but preparing now ensures your mum receives the care she needs without delays. Remember, you’re not alone in this journey – support is available every step of the way.
