I’ve arranged an assessment for Mum through My Aged Care. How can I make sure she’s prepared, and what should we expect?
It’s great that you’ve taken this step to arrange an assessment for your mum. Knowing what to expect and how to prepare can help the process go smoothly and reduce stress for both of you. Here’s a helpful guide to get you ready:
How to Prepare for the Assessment
- Gather Important Documents:
- Medicare card and another form of ID (like a driver’s license or healthcare card).
- Any doctor referrals or medical documents.
- Support Person:
- Decide if a family member, friend, or carer should be present for support.
- Information to Have Ready:
- Contact details for her GP and other health professionals.
- Notes on any current support she’s receiving (family help, home services, etc.).
- Any aged care services or concerns you’d like to discuss.
- Special Assistance Needs:
- If she needs a translator or Auslan interpreter, let the assessor know when they call to schedule the visit.
What Happens During the Assessment?
- Introduction and Permission:
- The assessor will introduce themselves and ask if your mum agrees to the assessment.
- They may also ask for permission to speak with family members or carers who support her.
- Discussing Your Mum’s Needs:
The assessor will ask about:- Her health, lifestyle, and any medical concerns.
- How she’s managing daily tasks (showering, cooking, cleaning, etc.).
- Her memory and cognitive abilities.
- Safety concerns at home.
- Her social activities and community involvement.
- Creating a Support Plan:
- Together, you and the assessor will create a support plan that includes:
- Strengths and difficulties she’s facing.
- Her goals and what she hopes to achieve.
- The types of services and care that will help her the most.
- The assessor will give you a copy of this plan. You can also access it through her My Aged Care Online Account.
- Together, you and the assessor will create a support plan that includes:
- Questions to Ask the Assessor:
- What services are available to help Mum meet her goals?
- What services are available locally, and how long are the wait times?
- Are there supports for carers or family members?
- How can we contact you if we have questions after the assessment?
After the Assessment
- Eligibility Decision: You’ll receive a letter within 2 to 6 weeks letting you know if your mum is eligible for services.
- Finding Services: The assessor can help you connect with service providers or give you a referral code so you can choose providers yourself.
- Need Help? Call My Aged Care at 1800 200 422 for any follow-up questions.
You’re Not Alone
This process is about helping your mum maintain her independence and quality of life. Remember, it’s okay to ask questions and seek help along the way. Taking these steps shows how much you care, and there are people and services ready to support you both.
