How can I help my parent navigate their My Aged Care Online Account to manage their services?
Supporting your parent in managing their My Aged Care Online Account can help them stay informed, organized, and empowered in their aged care journey. Here's a simple guide to what they (or you on their behalf) can do within the Online Account and how to navigate each section.
What Can You Do in the Online Account?
The Online Account is a hub where your parent can:
- Update personal information (e.g., contact details).
- Track the progress of assessments and services.
- View approvals for services and current care plans.
- Print referrals to give to service providers.
- Check waiting times for approved Home Care Packages.
- Upload documents to appoint representatives or agents.
- Review interactions with My Aged Care.
How to Access the Online Account
- Register with My Aged Care: Ensure your parent is registered. If not, call 1800 200 422 or apply online for an assessment.
- Set Up a myGov Account: Create a myGov account (or use an existing one).
- Link My Aged Care to myGov: Sign into myGov, link My Aged Care, and follow the prompts.
After linking, your parent can log in anytime via the My Aged Care tile on their myGov homepage.
What You’ll See Upon Signing In
The homepage of the Online Account provides an overview of different sections, each represented by colored tiles. Right under your parent’s name, you’ll find their Aged Care ID number (e.g., AC12345678) — an essential reference for any interactions with My Aged Care.
Overview of Key Sections
Section
What You Can Find Here
Your Summary
Progress tracker, assessment history, approved services, and recommendations.
Services
Current services and referral codes to give to new providers.
Plans
Detailed support plans based on care needs.
Current Care Approvals
The type of care currently approved for your parent.
Your Profile
Contact details and Aged Care ID number. Update information as needed.
Support Networks
List of representatives or agents involved in care. Upload or manage support person forms here.
Documents
Processing status of any uploaded documents.
Reports
Reports from assessors and service providers.
Interactions with My Aged Care
Record of all interactions with My Aged Care and the dates of contact.
Notifications
Messages sent to your parent from My Aged Care.
Video Tutorial
For additional support, you can watch the "How to Use Your Online Account" video available on the My Aged Care website. This visual guide can make it easier to understand each section and how to navigate it.
Keeping Information Secure
When finished, ensure your parent:
- Clicks ‘Return to myGov’ in the top right corner.
- Selects ‘Sign Out’ to protect their privacy and information.
Supporting Your Parent’s Journey
By helping your parent manage their Online Account, you’re ensuring they receive the care they need and empowering them to stay informed and in control of their aged care services. This thoughtful support can provide peace of mind and a sense of security for both of you.
