How can I help my parent manage their aged care services online? I want to make sure they have easy access to everything they need.
It’s wonderful that you want to support your parent in managing their aged care services online. Having access to their My Aged Care Online Account can make the process much smoother and ensure they get the care they need. Here’s a step-by-step guide to setting up and accessing their account, whether you’re helping them directly or acting as their representative.
What is the My Aged Care Online Account?
The Online Account is a personalized portal where your parent can manage their aged care information. Through this account, they (or you on their behalf) can:
- View their Aged Care ID number (starting with AC followed by 8 digits).
- Update contact details (address, phone number, or email).
- Sign up for SMS and email notifications for important updates.
- Access referral codes for approved services to share with providers.
- Review past services and copies of letters from My Aged Care.
Steps to Set Up and Access the Online Account
1. Register with My Aged Care
Before setting up the Online Account, your parent needs to be registered with My Aged Care.
- Already Registered: Skip to Step 2.
- Not Sure: Call My Aged Care on 1800 200 422 to check.
- Not Registered:
- Apply Online: Complete the online assessment application (takes 10-15 minutes).
- Call My Aged Care: Dial 1800 200 422 for phone registration and assessment.
2. Sign In to myGov
If your parent doesn’t have a myGov account, they’ll need to create one:
- Create an Account: Follow the Create a myGov account guide.
- Help Needed? Call the myGov helpdesk at 13 23 07.
- Already Have a myGov Account? Sign in with existing details.
3. Link My Aged Care to myGov
Once signed into myGov, link My Aged Care by following these steps:
- Select My Aged Care from the list of services.
- Provide Identification: Use their Aged Care ID, Medicare number, Centrelink CRN, or Veteran card number.
- Confirm Contact Details registered with My Aged Care.
This will complete the link, and the My Aged Care service tile will appear on their myGov homepage for easy access in the future.
Accessing the Account as a Representative or Agent
If you are supporting your parent as a representative or agent, you’ll need to:
- Set Up Your Own Online Account: Follow the steps above to create and link your account to myGov.
- Access Their Account: Once logged in, you can access their Online Account through your own account.
For detailed guidance, download the Navigating the My Aged Care Online Account as a Representative guide from the My Aged Care website.
Differences Between My Aged Care Online Account and My Health Record
- My Aged Care Online Account: Focuses on aged care assessments, services, and communications.
- My Health Record: Stores health information (allergies, medications, test results) and Medicare details to help healthcare providers manage health decisions.
Your parent can choose to store their support plan in My Health Record and can change their mind anytime by calling 1800 200 422.
Need Immediate Assistance?
If your parent needs urgent help, or if you’re facing difficulties setting up the account, call My Aged Care on 1800 200 422 for support.
This step ensures that your parent’s aged care journey is smooth, organized, and accessible. You’re doing a great job supporting them!
