My parent is about to start receiving aged care services. What do we need to know about setting up their new service?
Setting up aged care services for your parent can feel overwhelming, but having a clear understanding of what to expect can make the process smoother. Here’s a breakdown of the steps involved and what the service agreement will typically include:
What to Expect When Setting Up a Service
Once you’ve chosen a provider for your parent, they will offer an agreement before services begin. The agreement is a critical document that outlines everything you and your parent need to know about the care and services they will receive.
What Do Service Agreements Include?
Regardless of the type of care, most service agreements generally cover the following:
- Your Care Plan
- The care plan is developed in consultation with your parent and outlines their specific needs and how these needs will be met.
- It includes details about the types of support, frequency, and goals of care.
- Your Services
- The agreement will specify what services are being provided, who will provide them, when they will occur, and how often.
- This ensures transparency and clear expectations for care delivery.
- Your Fees
- The fees section outlines what your parent will need to pay for these services.
- Be sure to review this closely and ask questions if there is anything unclear about the costs.
Types of Agreements
The type of agreement will vary based on the care your parent is receiving. Here’s a quick summary of each type:
- Home Care Package
- Covers ongoing services to support your parent at home.
- Includes details on care management and package management fees.
- Residential Respite Care
- For short-term stays in an aged care home.
- Covers the agreed period, basic daily fees, and any additional services.
- Transition Care
- For short-term support after a hospital stay.
- Details the care plan, rehabilitation goals, and associated costs.
- Short-term Restorative Care
- Focuses on regaining independence through tailored short-term services.
- Includes the care plan, goals, and agreed fees.
- Aged Care Home (Permanent Residential Care)
- For ongoing care in an aged care home.
- Covers accommodation fees, care fees, and any additional or extra services agreed upon.
Questions to Ask Before Signing the Agreement
- What services are included, and how often will they be provided?
- How much will the services cost, and are there any additional fees?
- Can the care plan be adjusted if needs change?
- Who do we contact if there are issues or concerns?
Final Thoughts
Setting up aged care services is a collaborative process. Don’t hesitate to ask your provider for clarification or to adjust the care plan to suit your parent’s needs. This agreement is designed to give you peace of mind and ensure your parent receives the best care possible. Remember, you are not alone—support is available every step of the way.
