I entered an aged care home before 1 July 2014 with high-level care needs. What do I need to know about accommodation charges, and what happens if I move or have concerns?
We understand that navigating aged care fees, especially for long-term residents, can feel complicated and sometimes stressful. If you entered an aged care home before 1 July 2014 and were assessed with high-level care needs, you may have been required to pay for your accommodation through an accommodation charge rather than a bond. Here’s a clear and explanation to help you understand your situation and your options.
What is an Accommodation Charge?
An accommodation charge is a daily fee that helps cover your accommodation costs in an aged care home. This charge applies if you entered care with high-level needs and had an assets assessment at the time of entry.
How is the Charge Determined?
Your accommodation charge is based on the total assessed value of your assets when you first entered care. The date of entry affects how long you can be charged:
- Before 30 September 1997: You cannot be charged an accommodation fee.
- Before 1 July 2004: You can only be charged for a maximum of five years, even if you move between homes.
- Before 20 March 2008: Your charge amount was determined by your aged care home’s assessment. You can be charged for the entire duration of your care.
- Before 1 July 2014: Services Australia determined your charge based on your assets. This charge applies for the entire time you remain in care.
You can find the latest rates in the Schedule of Fees and Charges for Pre-1 July 2014 Residential and Home Care Recipients.
How Do You Pay the Charge?
You pay the accommodation charge as a weekly, fortnightly, or monthly payment. Your aged care home cannot ask for more than one month’s payment in advance.
Can Your Charge Amount Change?
No, your accommodation charge cannot change while you stay at the same aged care home. Even if your assets increase or decrease, your charge remains fixed based on your initial assessment.
What if You Move to a New Aged Care Home?
When you move to a new aged care home:
- You can request a new assets assessment. This may lower your accommodation charge but cannot increase it.
- If you paid an accommodation charge at your previous home, you cannot be asked to pay an accommodation bond at your new home.
- Your new provider must offer you a new accommodation charge agreement within 21 days of your move.
What is an Accommodation Charge Agreement?
Your aged care home should have provided you with an accommodation charge agreement when you entered care. This agreement includes:
- Your date of entry
- The accommodation charge amount
- The payment schedule (no more than one month in advance)
- Any additional services included
- Provisions for financial hardship
- The terms for refunding your charge balance
This agreement may be part of your resident agreement or a separate document.
Addressing Concerns or Making a Complaint
If you have any concerns about your accommodation charge, you can:
- Speak to the Manager at your aged care home to resolve the issue.
- If the concern remains unresolved, contact the Aged Care Quality and Safety Commission for assistance.
We’re Here to Support You
Understanding accommodation charges and your rights can feel overwhelming, but you’re not alone. There are protections in place to ensure fairness and support if challenges arise. If you have any doubts, don’t hesitate to seek advice or reach out for help. Your comfort, security, and peace of mind matter.
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