How do I set up services for Mum once we’ve chosen a provider?
Setting up services for your loved one can feel like a big step, but knowing what to expect can make it easier. Here’s a clear and supportive guide to help you through this process.
1. Agree on a Service Plan
Once you’ve chosen a provider that feels right for your Mum, they’ll offer you a service agreement before starting care. This agreement is important because it clearly outlines the care and support Mum will receive. Each type of care (like home care or respite care) has a slightly different agreement, but they all include similar key details:
- Care Plan:
- The provider will work with you and Mum to create a care plan.
- This plan outlines Mum’s specific care needs and how the provider will meet them.
- Services Provided:
- It will list exactly what services Mum will receive, such as help with showering, cleaning, or transport.
- It also explains who will deliver these services, when, and how often.
- Fees and Costs:
- The agreement will detail the costs and fees you’ve agreed to pay.
- Make sure you fully understand these fees, and ask the provider any questions if something isn’t clear.
2. Types of Service Agreements
The type of agreement depends on the kind of care Mum needs:
- Home Care Package: For ongoing support at home.
- Residential Respite: For short stays in an aged care home to give primary carers a break.
- Transition Care: To help Mum recover after a hospital stay.
- Short-term Restorative Care: To help Mum regain independence before care needs become long-term.
- Aged Care Home: For permanent residential care.
3. For CHSP or Community Respite Services
If Mum has been assessed for the Commonwealth Home Support Programme (CHSP) or community respite care, the process is simpler:
- You and the provider will develop a care plan together.
- The plan will include what services Mum will receive, the cost, and when they will start.
- Some providers may ask you to sign the care plan, while others may accept a verbal agreement.
Helpful Tips
- Ask Questions: Don’t hesitate to ask the provider to clarify anything you’re unsure about.
- Review Carefully: Take time to read through the agreement. It’s okay to ask for time to think it over.
- Support Person: If it feels overwhelming, bring along a sibling, friend, or another trusted person for support.
Setting up these services is about making sure Mum gets the care she needs while giving you peace of mind.
